Scales.us Customer Service Information

Customer Service

Returns & Replacements

Returns & Exchanges

  • All return claims must be made within 7 days of receipt
  • All returned items must be received in salable condition with all  manuals, parts and paperwork intact.
  • All returned items must be in their original packing they were shipped in
  • All returns that are not exchanged for another item are subject to a 20% restocking fee
  • Custom Items including calibrated weights and calibrated weight sets are non returnable
  • Defective Items will be replaced without charge
  • Shipping charges are not refundable
  • All returns are subject to any payment handling fees associated with the return
  • Contact us at support@scales.com for return authorization and shipping instructions

International Orders

International sales are shipped via United Parcel Service International Express, where available.

Note: For international sales, defective items must be returned to our company at the customer's expense.

Payment terms for International Sales:
  1. Prepay in US dollars by bank certified checks drawn on a United States bank, payable to Beyond Measure LLC
  2. VISA, MasterCard, American Express or Discover. Note that your billing address must match your shipping address for all international orders
  3. Paypal
  4. Wire Transfer funds please contact us for wire info. 
  5. Please notify us within 48 hours after wiring funds
Additional Notes for International Orders:
  • Shipping charges are non-refundable for international orders
  • The customer is responsible for any customs, brokerage, duties or taxes levied on international sales.

Purchase Orders

Purchase orders are accepted from our corporate and education-related customers.  Please email your official purchase order to us at sales@scales.com -First time customers, please provide us with a bank reference number and account number, the year your business was established, and (3) non-credit card trade references.

Our terms are net 30 days with credit approval.  Customers will be invoiced on the day the order is shipped.  Payment is due within 30 days of invoice.  A 1.5% monthly interest fee will be added to any unpaid balance.

Shipping

  • Our standard shipping method is UPS Ground
  • Sales to Alaska and Hawaii are shipped via UPS 2nd Day Air only. 
  • International sales are shipped via United Parcel Service International Express, where available

PRIVACY 

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, E-mail address, mailing address, phone number, or credit card information.  You may, however, visit our site anonymously.

 What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience - your information helps us to better respond to your individual needs, as well as the trends of our visitor's as a group.

To improve our website - we continually strive to improve our website offerings based on information and feedback

To improve our level of customer service - your information helps us to more effectively respond to requests and other needs

To process transactions - the primary reason for providing information will be to complete a transaction of your choosing.  This information is not stored or used after the point of sale.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever without your consent other than for the express purpose of delivering the product or service requested.

To administer a contest, promotion, or other site feature.

To send periodic emails regarding order status or requested information.

The E-mail address you provide for order procsesing will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information on our site.

We offer the use of a secure server.  All supplied sensitive / credit information is transmitted via Secure Socket Layer technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems that are requred to keep the information confidential.

After a transaction your private information (credit card numbers, social security numbers, financial information, etc.) will not be stored on our servers.

Do we use cookies?

Yes, Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enable the site and / or the service provider's systems to recognize your browser and capture and recall certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.  This does not include trusted third parties who assist us in operating our website, conducting our business, or providing services to our visitors, so long as those parties agree to keep this information confidential.  We may also release your information when we believe release is appropriate to comply with law enforcement, enforce our own policies, or protect our rights or the rights of others, including but not limited to property or safety.

Non personally identifiable information may be provided to other parties for marketing, advertising, or other uses.

Third party links;

Occasionally, at our discretion, we may include or offer third party products or services on our website.  These third party sites have separate and independent privacy policies, and therefore we have no responsibility or liability for the content and activities of these linked sites.  Nonetheless, we seek to protect the integrity of our site and welcome any feedback about suspected misuse of information or malpractice by any linked sites.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA.  We do not collect any information from anyone under 13 years of age.  Our website, products, and service are all directed to people who are at least 13 years of age or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Changes to our Privacy Policy

This document is subject to change without notice and should be reviewed periodically for any changes you may find disagreeable.

 
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